Expected Shipping Times
We will make every attempt to ship out your order as soon as possible.

NOTE: Shipping times are contingent upon product availability and carrier turnaround time. For orders that include activated service, shipping is contingent upon a timely and successful carrier credit check and activation. The carrier you selected (Alltel, AT&T, Sprint, T-Mobile, Verizon Wireless, etc.) must approve your application for new service before your phone can be activated / shipped. Most phone orders are approved, activated and shipped within the same day. In some cases, however, the carrier may delay approval due to circumstances beyond our control. If the carrier requires additional information from you, we will need to reach you immediately. So please make sure your order contains an email address that you check regularly.

Once your product(s) has shipped, you will receive a shipment confirmation via email. A shipping tracking # will be included, if available. In general, orders are shipped Monday - Friday (excluding holidays). Saturday or Sunday delivery is not available. We cannot ship to P.O./A.P.O/F.P.O Box addresses.

Also feel free to check back on our Order Status page which will show updates as your order is fulfilled.

Shipping Policies
Refer to the chart below for available shipping methods by product type.

Orders are shipped for Monday through Friday delivery. Weekend delivery is not available.

• For orders including a cellular service plan, shipment is contingent upon a successful credit check and activation by service provider.
• Once your products have shipped you will receive a shipment confirmation via email. A shipping tracking number will be included if available.
• To estimate when you will receive an ordered item, remember to add the typical fulfillment time ("Usually ships in…") onto the shipping time.
• Although LetsTalk expects the shipper to deliver on time, there will always be a small chance that the shipper may experience unexpected delays.
• Our shippers deliver to anywhere in the continental U.S.
• We cannot ship to P.O./A.P.O/F.P.O Box addresses.

Tracking Your Shipment
Once you have received confirmation of shipment, you may follow up on the status of your delivery at:

• FedEx shipments:
  www.fedex.com
  1-800-GO-FEDEX (1-800-463-3339)
• UPS shipments:
  www.ups.com
  1-800-PICK-UPS (1-800-742-5877)
• DHL shipments:
  www.dhl.com
  1-800-CALL-DHL (1-800-225-5345)

LetsTalk.com Guarantees
The following guarantees do not apply to virtual or non-physical products (such as prepaid minutes, downloadable applications & content and gift certificates.)
California residents: these policies may be different. Click here for details.

30 Days Satisfaction Guarantee
If you are not satisfied with any of the products you received, and wish to exchange one for another, you must notify Customer Service within 30 days after you receive your shipment (or before using 30 minutes of talk time, whichever is reached first). You must contact any service provider(s) directly to cancel service(s). Usage and other fees may be charged by the service provider. After 30 days, please return the product directly to the manufacturer. Returns to the manufacturer are subject to review and must fall within the warranty limitations of the manufacturer. Please click here to view the contact information.

7 Days Money Back Guarantee
If you are not satisfied with any of the products shipped by LetsTalk.com, we'll be happy to refund your payment. Just be sure to contact our Customer Service within 7 days* after receiving your shipment (or before using up 30 minutes of talk time, which ever is reached first). You must contact any service provider(s) directly to cancel service(s). Usage and other fees may be charged by the service provider. Please see the following Returns & Exchange Section for procedures.

These return policies may be different for customers in the state of California. Click here for more info. To receive a full refund for the return of a device or accessory, merchandise must be in like-new condition with no visible damage or wear. If damage is found to have been caused by the customer, the refund will be voided and the product will be returned at the customer's expense.

LetsTalk.com Return Policies
Virtual products can not be returned or exchanged. Virtual products include prepaid minutes, downloadable applications & content and gift certificates.
California residents: these policies may be different. Click here for details.

Exchanges/Returns
Our 30-day Satisfaction Guarantee and our 7-day Money Back Guarantee allow you to return any equipment purchased online within the timeframe of the guarantee. To ensure that your return is processed correctly and that you are properly credited, please follow the instructions below.

1. Call Customer Service at 1-888-848-4792 or email returns@letstalk.com and submit a request to obtain a Return Merchandise Authorization (RMA). Be prepared to provide our customer service representative with your name and order ID number.

2. Write the RMA # on the original packing list and on the outside of the shipping carton. All items that are received without a valid RMA # will be refused.

3. Refer to the RMA email we will send you to be sure that all original items are included with your return. You may be billed for any missing or damaged items.

4. Box the product(s), making sure to include all the original packaging, any included accessories, a copy of the original packing list, and mail to:

   LetsTalk.com National Fulfillment Center
   6341 Boulevard 26
   Suite 500
   North Richland Hills, TX 76180
   

Additional Return Information
Contacting Service Provider to Cancel Service:
If you are returning activated equipment, you will need to contact the service provider directly to cancel your cellular service. Unfortunately, due to service provider requirements, LetsTalk.com is unable to cancel your service on your behalf. Usage and other fees may be charged by the service provider.

Return Processing Time and Notification:
Once LetsTalk.com has received your returned item(s), we will process your return within 72 business hours. If the return is accepted, you will receive a credit confirmation via email. If you have requested an exchange, a new shipment confirmation will be sent to you. If there are any issues or problems with your return/exchange, LetsTalk.com will notify you via telephone or email.

Return Shipping:
Shipping charges for return product(s) to LetsTalk.com are the responsibility of the customer. LetsTalk.com recommends that you always ship the product(s) with a shipper that can be tracked. LetsTalk.com cannot be held responsible for lost products unless there is a signature proof of delivery.

Service Plan Cancellation
When you select a service plan in your order, LetsTalk.com initiates the contractual agreement between you and the service provider and activates the equipment for you with that service provider. Once you receive your activated equipment(s) from us, you must contact the service provider(s) directly if you wish to change or cancel your service plan. LetsTalk.com cannot cancel your service for you. Usage and other fees may be charged by the service provider. If you cancel your service plan, please contact our customer service department to return the equipment. Otherwise, LetsTalk.com may charge you an equipment subsidy recovery fee.

Complete Carrier Terms & Conditions and LetsTalk.com Terms & Conditions were displayed to you at the time of your LetsTalk.com order (prior to "Order Check-Out"). For a list of service providers, click here.

Shipment Refusal
If your shipment arrives at the "ship to" destination and is refused, we will contact you to verify the address and notify you of when a second delivery attempt will be made. If we cannot reach you within one week, your order will be cancelled. However, we will not be able to cancel any service agreement on your behalf. You may be required to honor your contractual obligations if you do not notify your service provider promptly. Please see "Service Plan Cancellation" for further details.

Wrong item or quantity shipped
If we make an error with your order, please notify us right away (within 7 days of receiving your shipment). We will remedy the mistake with the correct product. In the rare circumstance where the product is no longer available, we will help you select an alternative or credit your account.

If we sent you more products than you ordered, please notify Customer Service and return the additional quantity. Please notify us within 7 days or you will be billed for the additional quantity, even if you didn't order it.

Damaged in shipping
If your shipment was damaged in transit, we will gladly send you a replacement. In the unlikely event that an exact replacement is unavailable, we will offer an alternative product with similar features. If you do not want the alternative product, we will gladly give you a refund for your original purchase when we receive the return of your original product. Any product(s) returned must follow our Exchange / Return Policy. Contact Customer Service to proceed.